Here at Starlet, we are committed to making you feel like, well, a starlet! That's why we offer online exchanges by mail or in person. Hurray for options!
For online orders, we offer exchange or store credit on any unworn/defective merchandise by mail or in person within 30 days of the order shipment date. We do not offer refunds. All merchandise must be in new* condition accompanied by receipt for proof of purchase in original packaging.
Shipping costs are non-refundable. All sale items are final sale and non-refundable. No refunds.
*"New and unused" means that there are no scratches, marks, or blemishes on the item, there are no signs of wear on the product, and the product must not have been sized or altered in any way. We cannot accept an exchange of any item with any indication that it has been used.
How To Exchange An Online Order
We will gladly exchange your purchase for another product or store credit within 30 days of the order shipment date. Online orders can be exchanged via mail or in person at our store located in beautiful downtown Napanee! Email firstname.lastname@example.org with your order number and follow our return instructions to send back your purchase. Please note the following information:
- Customer is responsible for ALL shipping costs during the exchange process.
- Customer must fully insure return parcel and provide a tracking number.
- Starlet cannot refund duties, taxes or shipping costs.
- Starlet cannot accept liability for shipping loss or damage of return goods. We cannot assume responsibility for reimbursement of parcels without proof of delivery to Starlet.
- Starlet reserves the right to reject returns that do not comply with policy.
If you have any other questions, we're happy to help! Send us an email email@example.com or give us a call at 613-354-3665.
30 Dundas Street East
K7R 1H6 Canada
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